Client Support
Frequently asked questions
Answers to common questions about registration, ordering, payments and delivery.
How do I register as a client?+
Complete the electronic registration form, upload your ID card or passport, and verify your account with the SMS login code or the confirmation link sent to your email.
Can I order products without an account?+
Guests can browse products and view full details, but you must be logged in to place an order, request a service or hire a technician.
What payment methods do you accept?+
Bank transfer, credit cards (Mastercard, Visa, Discover) and cryptocurrency. Invoices are generated automatically and sent to your inbox and email.
How is my order delivered?+
Products ship via our secured transit division or partnered couriers (DHL, FedEx, UPS and others), tracked live from our tracking page or dashboard.
How do I track my order?+
Log in and open the Tracking section of your dashboard, or use the public tracking page with your reference number.
Still need help?
Open a support ticket